Telephone Operators: The Elimination of a Job

“…mechanical call switching technology is invented in the 1880s. However, AT&T doesn’t install the first dial telephones until 30 years later at the Chesapeake & Potomac Telephone Co. in Norfolk, Virginia, in 1919, and the process of phasing out all of the switchboard operators isn’t completed until 1978. Why did it take so long?” Here’s an answer: regulation and monopolies, two things which dominate the electricity sector. That’s why we’re certain that new, independent and unregulated utilities would bring incredible innovation, speed, and agility to electricity. We call it Consumer Regulated Electricity (CRE). Contact us to learn more.

https://conversableeconomist.com/2024/08/19/telephone-operators-the-elimination-of-a-job/